Yogi Communications operates a progressive management philosophy and an integrated quality management system across all its activities.
The company has embarked on a process of applying for ISO 9001 2015
Our key objectives for our quality-related policies are as follows:
- A continuous aim to meet and exceed customer expectations
- Maintaining a high level of professionalism amongst our employees in terms of recruitment and in personal and career development
- Approaching every assignment with an eye to innovation and achieving our objectives through professional creativity and keeping up to date with industry trends and new techniques
- Ensuring that all employees are aware of and keep up to date with the continuous improvement of our quality management system.
Yogi guarantees at all times to work diligently to protect and promote the interests of its clients and to act loyally and faithfully in all matters.
As a design and print agency, we set out clear goals in conjunction with our clients so that both parties fully understand the objectives of the services we provide and the approach being taken.
We issue monthly activity reports showing work completed and how time has been spent on the account. The report encompasses marketing statistics to show the results of our work.
We undertake to protect client confidentiality at all times and not to issue design and communication material to any third party without the prior agreement of our client.
We operate a thorough approval procedure from draft to final sign-off by the client and, in areas where additional budgetary spend is required, will not commit to any expenditure without written client approval.
Communication is key to our professional operations and we guarantee to liaise fully with our clients at all times by means including monthly client meetings, email, telephone, and, where appropriate, online project management systems operated by Yogi.
We undertake to think and act proactively at all times in developing and suggesting new business and organisational ideas which may be of benefit to our clients going forward.
Ultimately Yogi remains a successful and established agency by building long, mutually beneficial client relationships based on professionalism, and care and upholding the highest standards of service at all times.
Yogi maintains all the necessary insurance covers required to carry out work on behalf of our clients, including public liability and professional indemnity, and are happy to provide prospective clients with original documentation as proof of cover.
As part of our quality control management systems, we provide all clients with quality monitoring forms to complete on a regular basis. We are also happy to provide the names and contact details of clients who are able to provide references for our work.